By far the most searched terms leading to my blog are regarding ITIL in the SMB space. (to the tune of about 10 to 1) If there is further information or questions that you have, or if there is other information that you are looking for, please feel free to drop me a line.

I have stated in many places that the benefits of ITIL are numerous and I would like to hear your thoughts.

Second, if you are an ISV or IT vendor in the SMB space, consider aligning your product or service along the ITIL framework.

Best Regards,

Elliot Ross