About Me

Thanks for dropping by!

My name is Elliot Ross and I reside in Navan, Ontario Canada (rural Ottawa) . I was a technology hobbyist starting in the late ’80’s and early ’90’s and transferred that into a career choice in late 1994.

Starting in a service role, I grew through various IT Operations, administration, and IT planning roles into roles where I can provide strategic direction on business technology, Infrastructure planning and IT Operations.

People, Process, then Technology

I have worked in 24-7 client focused environments, with both enterprise software, and managed training and e-Learning services organizations. These roles have shown me that without the people, the processes, and without looking at your organization through the lens of your customer, strategic application of technology is nearly impossible.

This people, process, then technology focus is a concept that I have attempted to impart when I have had the opportunity to provide pre- and post sales consulting, as well as tactical technology consulting.

I am an IT Infrastructure Library (ITIL) Certified Foundation Practitioner, and also have experience implementing and managing ISO 9000 process management frameworks.

So, Who Is This For?

I know that blogs in the tech space are a dime a dozen, but my goal is to share my technology experience with non technology managers in the Small Business / Mid size Business space. To open the covers of the black box that is business technology. To remove some of the jargon and technobabble that can surround IT.

Secondly, some technology workers may see how to think a little more strategically in the application of technology in their organizations to reduce costs, and improve service levels. As basic IT becomes more a commodity, understanding the business and financial controls that make your business successful will become more important than plugging in wires or servers.

Please stay in touch, if there are questions or comments, I can also be reached at elliotross@ followed by sympatico.ca

All content related here is not a reflection of past or present employers – mistakes are mine, and mine alone!

Portrait: Blake Photography