Elliot Ross is a technology manager with over twelve years experience in the Information Technology field. Working in 24-7 client focused environments, both enterprise software and managed training and e-Learning services organizations. With these organizations he has been responsible for developing IT strategy, implementing best practice security controls as well as budgeting processes and controls. With several of these organizations, Elliot also provided pre- and post sales consulting, as well as tactical technology consulting.
Elliot has experience in the IT Infrastructure Library as an ITIL Certified Foundation Practitioner, plus extensive experience managing ISO 9000 processes.
Technology experience has been in the SMB, or small, medium business space. The primary difference being that small business still has the technology, marketing and SG&A problems that fortune 1000 organizations have, but with fewer resources to do it. Elliot can be reached at elliotross@ followed by sympatico.ca
So, who is this for? In general, my goal is to share my technology experience with non technology managers in the SMB space. To open the black box that is technology.
Secondly, some technology workers may see how to think a little more strategically in the application of technology in their organizations to reduce costs, and improve service levels.
All content related here is not a reflection of past or present employers - mistakes are mine, and mine alone!
March 20, 2008 at 3:00 pm
Dear Elliot,
Heather just gave me information on your site. I read a couple of your articles … bravo!
Keep up the good work.
Joseph