SaaS and Web 2.0 – It Ain’t Perfect Yet

February 19, 2008

I had the opportunity to take a look at a particular Web based “Software as a Service” application geared towards a particular vertical market.

The tool seems to provide a very good “front office” interface for that business. There are work flow elements and various productivity and communications tools required by that vertical market. In the Web 2.0 lingo, it is also a pretty rich, interactive application. It includes e-mail integration and basic presence awareness, wireless device support and a slew of other tools.

I had a problem though – getting it working on a particular machine – In the “old days” – If I was installing a software application on my company computers for that “front office” job, There may have been the usual single computer that did not like that software when installed for the first time, but perhaps a system tweak, or other configuration requirement would have been made to get it optimally running.

Now though, although I thought that the Web Based tool was good – a couple of thoughts – what can you “tweak” on a web browser when something is not working? There are only so many settings, and they are related to security and other types of controls. And yes – there are lots of them. So which am I looking for? secondly, this tool only works with one particular web browser. And for that browser some “helper” software pieces had to be installed and configured to allow the tool to work correctly.

To extend that – what heppens when Saas tool ‘A’ needs a particular configuration that conflicts with Saas tool ‘B’? And that is not as far fetched as it may sound, some of our current corporate partners already have tool sets that do not work with particualr versions of a single web browser. One more piece to check in your due diligence before signing on the bottom line.

One Response to “SaaS and Web 2.0 – It Ain’t Perfect Yet”

  1. I found lots of intresting things here. Thanks!

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