ITIL – The Journey
May 23, 2008
A May 12 article in Information Week by Michael Biddick brings up one nugget that is applicable to the small / mid market space. (technobabble alert – the above article is geared towards Enterprise IT Managers, if you are a general business manager in the SMB space, it will be a little,,,,,, dry!)
While ITIL is becoming the de facto standard for enterprises, we’ve seen too many organizations that just send their people through a class and expect the world to change.
It is worth repeating, ITIL is a journey – not a destination. It is people and processes. It requires commitment and management. There will not be a time when you can say “We are finished”.
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