What is Measured is Managed
June 25, 2008
A good series by author Bruce F. Webster at Baseline;
“Metric” is just a shorthand term for “that which is measured.” The idea is that by defining and measuring one or more metrics associated with some process, you can reach conclusions about that process.
The articles are primarily about the software delivery lifecycle, but the concepts are applicable anywhere.
Useful and relevent metrics that quantitatively assess a process is a key theme for both the supply and demand side of IT. The frameworks such as ITIL are designed to provide metrics that can, in Mr. Websters words, be informative and predictive.
And metrics are key to using technology in the automation of any processes. As the old adage states; if you don’t know where you are going, any road will get you there.
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