Don’t Automate Chaos
June 26, 2008
Julien Dionne on his Incentive, Compensation and Sales Performance Management blog has a good post called Don’t Automate Chaos
As I wrote in this Don’t Automate Broken Processes post, this bears repeating. The measures, metrics, and processes must be mapped out and identified first.
The “Way we always do thing’s around here” beast must be neutralized first. Failure in looking at how you perform these tasks can either make your software tool fail completely, or be so twisted out of shape that many of the benefits you hoped for will just never happen.