Excellent ITIL and the SMB Market Article
July 4, 2008
Brian Flora in CIO.com has an excellent read on ITIL in the small business / medium business space.
When it comes to smaller IT organizations, this means missing the opportunity to “design in” great service oriented processes at a relatively early stage, before bad habits and inefficient processes have a chance to become company culture.
I hate to admit it – but compared to my notes on this blog, you can also see the difference in a professionals writing 🙂
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