Excellent ITIL and the SMB Market Article

July 4, 2008

Brian Flora in CIO.com has an excellent read on ITIL in the small business / medium business space.

When it comes to smaller IT organizations, this means missing the opportunity to “design in” great service oriented processes at a relatively early stage, before bad habits and inefficient processes have a chance to become company culture.

I hate to admit it – but compared to my notes on this blog, you can also see the difference in a professionals writing 🙂

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One Response to “Excellent ITIL and the SMB Market Article”

  1. Vinay Says:

    Just wanted to share , I found a very good website giving good study material free of cost about ITIL. its http://www.itilbasics.com .

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