A Customer Service Award….

August 25, 2008

Background – Our ability to track the conversations within our business needs work. (Actually it sucks)

Countless hours are lost in tracking down who committed what deliverable and when and to whom.

As a Small Business – we also don’t have lots of money to spend, so I have been investigating Open Source solutions in the CRM space.

I was pointed to SplendidCRM and went through the sign up for a hosted 30 day demo. The sign up did not work successfully.

However:

1) The support email address was front and center on the page – beautiful

2) The issue & the text are not needed here – but look at the time stamps on these two emails;

Thats right – no joke – barely 20 minutes – this from an email query. Congrats 🙂

From: deleted [mailto:deleted@splendidcrm.com]
Sent: Monday, August 25, 2008 15:59
To: Elliot Ross
Subject: RE: Hosted Demo Error

(deleted)

http://www.splendidcrm.com

——————————————————————————–
From: Elliot Ross [mailto:eross@deleted]
Sent: Monday, August 25, 2008 3:41 PM
To: Deleted
Subject: Hosted Demo Error

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2 Responses to “A Customer Service Award….”

  1. elliotross Says:

    Thanks Kyle – I will check!

    I do have a “problem” though – our model is a little different than most CRM tools are built for – So it is a challenge.


  2. Sad when easy to find support contact information and a prompt response is all it takes to impress us these days isn’t it?

    If you’re still looking for a good open-source CRM, we use vTiger (www.vtiger.com) and have been pretty pleased with it. It’s free, open source, and has paid support if necessary, which we’ve been pleased with too. Also tried SugarCRM’s open source, but found it to be extremely slow.


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