Perception is Key
January 21, 2009
I work in a small office tower, there are only four floors and two elevators.
There is a common complaint of people visiting the building that the elevators are the slowest elevators in the city.
Having worked in the property management / construction industry, I can tell you that the elevators are no slower than most elevators in their class.
The Perception Problem
What is the most common spot for people calling an elevator?
Naturally, the ground floor. But there is rarely an elevator there!
In this building, if two people take the elevator to the top floor, the elevators remain at the top floor until the next elevator request.
So if you arrive at the ground floor and press the elevator button, you have to wait for it to come down, before you can start to go up.
The perception of the elevator speed suffers as a consequence.
More efficient elevator systems will have one or more elevators park on ground, meaning that if they are all idle, one will return to the ground floor before it goes into idle mode.
The SMB Takeaway
In IT, there are always speed and performance questions and issues.
You can try to do a heroes labor trying to turbo charge that elevator.
Or you can dig deeper analysis into the root cause.
Maybe returning the elevator to the ground floor for the next passenger is all you need.
But that is not just an IT challenge, as Irving Wladawsky-Berger of IBM writes in Learning from Experience;;
..The root causes are often as much a result of poor management and organizational breakdowns as they are the results of technical flaws or mistakes. Yet, most companies don’t spend enough time analyzing and improving the effectiveness of their organizations
Have you identified a root cause that that that was similar to this elevator in your business?
If so, let me know!
Photo Credit: Express Monorail (°O°Joe)’s photostream
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