Customer Experience And IT

April 12, 2009

Check out this post by Mike Moran at his biznology blog.

Plain and simple it outlines a great customer experience.

But look deeper.

In this case it is not just friendly happy people

It is based on IT

Is your IT staff talking with marketing?

I think they should be.

I gotta warn ya though. If you have neglected the IT infrastructure to support that kind of initiative, well I think its’ time you made IT a real part of the conversation!

Don’t ya think?

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