How Do You Track Work Capacity?

April 14, 2009

This is one of the most difficult things for small business managers.

For smaller businesses, maybe you are paying a retainer to a supplier for Business Technology services.

Say 20 or 40 hours per month. 

Kinda funny right?

Every month you get billed for that 20 or 40 hours. What exactly for? No one seems to know.

For larger SME’s, there can still be a black hole in what your IT staff are working on. 

So, how are you tracking what people do?

Not tracking your IT staff or providers work activity and capacity is similar to trying to drive your business with no budget.

As your budget tracks past trends and future predictions, tracking work activity provides insight into your past costs, and can help predict your future capacity requirements.

There is a bonus too.

Did you know that the old application one manager did not want to get rid of is costing you 30 man hours a month to keep it running?

Probably not.

If you want to talk about getting started, drop me a note in the comments!

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Photo Credit Rickydavid via flickr


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