I Am Furious, Just Frigging Furious
April 15, 2009
I had a chat with one of our corporate field staff yesterday.
He had me absolutely furious. Literally.
And No – It wasn’t our staffer that had me furious
He has been having difficulty in dealing with a customer, because e-mail kept failing. It turns out that e-mail from our domain was being blocked – in fact e-mail from this customers biggest supplier was also being blocked.
3 months of unresponsive IT requests to get it resolved.
When the owner of this customer business finally forced the IT contractor to respond, the contractors words were;
I control the systems
Let me tell you arse wipe – you don’t.
You control f*** all
You may maintain it – that is it. Period!
It is a business asset. And a business tool.
As such it is controlled by the business
PS: An I hope you read this because I told our field staffer to have that owner call me you arse wipe.
The SMB Takeaway
You IT assets are yours. Not your IT staff or your suppliers – Yours and yours alone.
If you have a staffer or supplier like the above, kick their effing arse out the door.
PPS: My apologies for the language.
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Photo credit by anguila40 / Alejandro Groenewold via flickr