Don’t Shoot From The Hip

April 22, 2009

Controls

Controls

A great post by Miki Saxon on the Leadership Turn blog titled; Leaders Should NOT Be Cowboys.

Whether it’s just you, or one, ten, fifty, or more employees, whether full time, part time or virtual, you need viable processes to keep you focused

I echo Miki’s sentiment, too often growing businesses perceive that instituting financial and other controls is too time consuming, or too bureaucratic.

That perception can lead to wasted time putting out fires as everything arrives at the leaders desk. Rather than worrying about your business, you are worrying about that shipment, or that invoice.

Those processes and controls are the tools you use to measure, and to manage your people, and their work.

At its simplest, without those controls and processes, you have no way to measure your business. and what cannot be measured, cannot be managed. 

Miki has a list of the corporate controls that any growing business needs at the executive level, but let me add some operational controls and measurements that you should be demanding from your IT staff or suppliers;

* Approval process for all IT expenditures, no matter how minor

* Number, type, and severity of IT service requests and IT service outages

* Time required to complete service requests, or repair IT service outages

* Fully loaded cost of supporting all IT assets and services

* Number, type, and status of all IT assets and services being managed 

The SMB Takeaway

It is a lot easier to bake in these measurements and controls from the beginning, than to try and bolt them on later.

Later probably being when everything is riding off the rails.

(As a manager in the SME space, if you have not found and bookmarked Miki’s blog yet – go and do it now!)

You can subscribe to this blog by clicking the RSS icon on the Home Page!

Photo Credit jspad via flickr

Advertisements

2 Responses to “Don’t Shoot From The Hip”

  1. elliotross Says:

    Miki, thanks for dropping by – I will check out your alter ego site!

    I am limited in what wordpress supplies as I am not hosting this myself – they just added the subscribe to comments via email, but not the whole thing!

  2. Miki Says:

    Hi Elliot, thanks for the kudos, I do love compliments:) And when are you going to visit me at http://www.mappingcompanysucces.com?

    I loved your line “…at the leqader’s desk…”; just more proof that leaders need to manage, too—all that influence and vision just isn’t enough to run a company. (Influence and vision got us where we are today, unfortunately.)

    Since I’m here I do have one burning question: When are you going to give us dinosaurs the ability to subscribe by email?


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s