A Failure To Communicate

May 11, 2009

OK, titled borrowed from the movie!

If you have been following this blog for a while, you will know that communication, both inside, and outside of your business technology staff is something I have written about more than once! 

In that same theme, Glenn Whitfield has a post on his IT Business Alignment blog titled; The Communication Divide Continues
Too many IT staff don’t think of *process as the end-to-end sequence of events that provide a business outcome. And Glen gives some great examples.
Many technology staff simply think of *this server or *that device.
A *business process can cross *many devices. And it is the business process that count.
Glens’ post describes (painfully) how this lack of communication can hurt your business.
The SMB Takeaway
As much as I hate to say it, if you are a business manager in the SMB space, – unless you have already built trust with your business technology team, – you are going to have to assume assume that your communication is going to be mis-understood.
Ask the questions, have them repeated to you, and dig for that understanding.
You can get updates to this blog by clicking the RSS icon on the Home Page!

In that same theme, Glenn Whitfield has a post on his IT Business Alignment blog titled; The Communication Divide Continues

Too many IT staff don’t think of process as the end-to-end sequence of events that provide a business outcome. And Glen gives some great examples.

Many technology staff simply think of this server or that device.

A business process can cross many devices. And it is the business process that count.

Glens’ post describes (painfully) how this lack of communication can hurt your business.

The SMB Takeaway

As much as I hate to say it, if you are a business manager in the SMB space, – unless you have already built trust with your business technology team, – you are going to have to assume assume that your communication is going to be mis-understood.

Ask the questions, have them repeated to you, and dig for that understanding.

You can get updates to this blog by clicking the RSS icon on the Home Page!

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