Responsible Or Accountable?

June 5, 2009

Many can be responsible – only one can be accountable.

If no one is accountable for an objective, a task, or a strategy – As Peter Drucker is quoted as saying; it is at best a a good intention.

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3 Responses to “Responsible Or Accountable?”


  1. […] If no one is accountable for an objective, a task, or a strategy – As Peter Drucker is quoted as saying; it is at best a a good intention. […]

  2. elliotross Says:

    Julien, thanks for your comment!

    That is also too true – when a group is deemed to be accountable – no one truly is.

    And I believe most frameworks, inside or outside (eg ISO) define that very, very,carefully -each process or sub-process absolutely must have a process owner is accountable – not just responsible for the performance of that process


  3. Having no one accountable for ‘an objective, a task, or a strategy’ is as bad – if not worse – as having multiple people accountable. This is are the core of ITIL you keep talking about, and the fundamentals of building a RACI matrix.


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