The More Things Change

July 31, 2009

….the more they stay the same.

The headline for the June 15 2009 print edition of eWeek; Browsers battle for enterprise dominance

The exact same headlines as a decade ago – except it was Netscape vs. MS Internet Explorer

Sigh…..

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Raise The Bar!

Raise The Bar!

Do you accept mediocrity?

Or do you set high but attainable standards?

Because your standards will be matched by the rest of your organization

Their standards will be as low, or as high, as yours.

The SMB Takeaway

Raise the bar!

And that includes demanding the best from your IT outsourcing vendor or technical staff.

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Photo Credit whereisyourmind via flickr

This one is for IT staff or service providers in the small to medium business space. When an IT service failure occurs, the following steps will assist in resolving the incident;

Step 1:  Communicate

Step 2: Initial Discovery

Step 3:  Communicate

Step 4:  In Depth Discovery

Step 5:  Communicate

Step 6:  Commence Recovery

Step 7:  Communicate

Step 8:  Restore Service

Step 9:  Communicate

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Telephone Game

Telephone Game

When you were a kid, did you ever do that game where you whisper a phrase to the person next to you, who then whispers it to the next, and continue around the circle until it comes back to you?

Was it even close to what you originally started with?

Try it this way!

Think of a term or phrase that you think everybody knows and ask all the members of your team what it means.

You can bet that everybody has a different knowledge of that term or phrase

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Photo Credit mind on fire via flickr

I have been invited to submit a freelance article to a Canadian print publication on SME Owners and Executives that have decided that they need to interview and hire that first IT Leader that goes beyond being a caretaker of PC’s and into contributing to the strategic delivery of services that support a growing businesses goals, these could include;

– boosting sales
– maximizing profits
– improving collaboration, both internal and external
– effective knowledge sharing
– improving internal processes
– Developing new products and services
– etc

This article is then to outline sample interview questions that non-technology oriented general managers can ask to tease out some of those desired skill sets.

I will be including questions on budgeting and financial controls, process and people management frameworks, as well as roles and objectives, (among other ideas.)

If you as a General Manager in the Canadian SME space have a questions that you have used (or found out later that you wish you had used!) and would like to be quoted, please feel free to leave a comment here with contact information or email me at elliotross@sympatico.ca

Please include the the why of desired skills or behaviour of your question.

Please note 🙂

“invited” equals not 100% guarantee of publishing!

Regards

Elliot Ross

I hope so!

Take a look at this Hi-Jack (photo below)

You can see that I used Google to look for a business in my region.

On the search resuls, The map and the company information are all accurate – but look at the Web Address under that company information.

It ain’t the address that the business wants there!

Click Here for full sized image.

U-Haul - Owned!

U-Haul - Owned!

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I’m Back

July 25, 2009

OK, so the auto-post decided not to work!

A few days R&R was great – weather was mixed (wettest summer in a long time).