July 15, 2009
Organizational change is difficult.
Jon Nitto President of a SME (emphasis mine)
It’s a liberating change. They can support more clients better and faster. But without us taking them through the process, they didn’t believe in it. We still have work to do. It has taken almost a year for everyone to grasp what the product is doing, but more important, where our company is going. And with that knowledge, we’re ready for our next challenge.
Some good lessons
1) Change Management is not one or two meetings, not a couple of weeks; Almost a year
2) Your people can’t do it alone, effective leadership means that as a general manager; Change needs you, or it fails
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