Do You Learn? Or Blame?
July 17, 2009
A hat tip Michael Krigsman at ZDnet for pointing me to an excellent piece by Sarah Jane Runge on organizations choosing to point the finger of blame when failure occurs.
Before I point you to Sarah’s post, let me quote Michael;
Smart leaders use failed projects as a springboard to improve future performance. Lousy ones abdicate responsibility by ignoring negative political behavior that perpetuates cycles of failure. What kind of manager are you?
Sarah Jane Runge; The Art of Scapegoating
They should instead be asking themselves where they messed up and analyze whether, why or how their IT investment and project decisions were under-analyzed, under-scoped, under-supported, under-communicated or under-trained.
The SMB Takeaway
If no one is accountable for an objective, a task, or a strategy – As Peter Drucker is quoted as saying; it is at best a a good intention.
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