First Lessons in An IT System Failure

July 29, 2009

This one is for IT staff or service providers in the small to medium business space. When an IT service failure occurs, the following steps will assist in resolving the incident;

Step 1:  Communicate

Step 2: Initial Discovery

Step 3:  Communicate

Step 4:  In Depth Discovery

Step 5:  Communicate

Step 6:  Commence Recovery

Step 7:  Communicate

Step 8:  Restore Service

Step 9:  Communicate

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