Saying It Clearly

August 20, 2009

An excellent post on the SMB IT Pros blog, titled; Say It First Say It Clearly

An excellent post, and something that I try to live by. Although I am 100% convinced that I am not 100% successful.

The context of the above article is that it can be too easy to craft words into proposals that outline risks and issues within IT environments. But perhaps are not explicit enough of those risks.

Those wordy documents can sometimes muffle the tone of what IT is really trying to say; If we don’t fix this, it is going to crash and die.

There is a caveat though, these type of calls rely on some experience, because everything in IT will crash and die eventually, the when is the hard part.

The SMB Takeaway

Sure – you might get another year out of that dieing infrastructure. And if the risk of loss is less than the dollar value of the replacement, feel free to but your chips on the table.

But be warned, if the dice roll against you – it was your decision, because at the end of the day, it is your business you are gambling with.

Gambling with your IT infrastructure?

Gambling with your IT infrastructure?

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Photo Credit V1LL14N via flickr


2 Responses to “Saying It Clearly”

  1. elliotross Says:

    Good God – too well said – I said in the original post about myself not being 100% at it – That is simply because I know that in the past I have done “sitreps” and status reports –

    That outlined ‘risk’

    Well there is a different risk from pain in the @ss to, as you eloquently say;”have a non-functioning airline on D-Day”

    Best Regards John!

  2. John B Says:

    We were migrating the second biggest UK scheduled carrier to our platform and they were slipping badly with their deliverables.
    I presented a status report to the Review Board (comprising their CEO/CFO/CIO, CEO of their major shareholder – our parent – and my CEO), flagging the issue.
    The slide said “Missing this deadline will have fatal consequences for the migration”
    They (the client) went berserk.
    When they’d calmed down, I asked whether they wanted it to hear it now, or to have a non-functioning airline on D-Day.

    “If they didn’t hear it, you didn’t say it”

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