The Value Of Process
September 10, 2009
Mike Myatt, Chief Strategy Officer, N2growth has an excellent overview of the benefits of continuously improving your business processes. He also has three clear examples of what process is not! (check out the blog for those!)
Business processes serve as the central nervous system for your organization providing a framework for every action, decision, activity or innovation to flow from and through
There is an old saying that if something has to be done more than once, it could be a process.
Simply put; a process is a framework of inputs and outputs that map out the tasks, functions and steps required for a particular business outcome.
For example, a customer calls your sales staff to order some product, the availability of the product is verified by the sales rep, then somehow warehouse staff have to be informed to pick and pack that product, then again, shipping has to know that the product has to get to the customer, and don’t forget A/R for invoicing.
Mapping out each of these steps shows you were the hand offs from person to person (and even department to department) occur.
By defining what, who, when and how these hand-offs occur allows you to monitor and improve that particular process. For example, it takes two weeks for your customer to get that order?
Using that process map you developed, you can identify how long each of those steps takes – and identify where in that process that the time loss to equal two weeks comes into play!
The SMB Takeaway
You may not currently call it a process but managed or not, they exist. It is how people do their jobs. Take a look at them, see if they need some fixing.
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