Have I Mentioned Process Comes Before Technology?
November 25, 2009
I was recently talking with the president of a SMB, and during that conversation he mentioned some technologies he was thinking about implementing to improve some of his internal processes.
It is a constant refrain.
Technology should be a distant last place in your considerations.
Technology is a tool that can be used by people.
A tool used by people to generate business results by following business processes.
I’ve seen both these situations in action: the ability of front-line personnel to understand and fix problems with the processes they use, and the effectiveness of often-overlooked simple and low-tech solutions.
The SMB Takeaway
Technology tools can help standardize, they can help speed up existing business processes. But if those processes don’t even exist right now. Don’t think (or let vendors convince you) that a software tool will be a magic bullet that can do it all for you.
You can get updates to this blog by clicking the RSS icon on the Home Page!
Photo Credit bunchofpants via flickr