Our Ignorant And Boorish Behaviour
August 13, 2010
Unless you are living under a rock, you have heard about the situation where a JetBlue flight attendant lost his temper at the years of boorish behaviour and abuse he’d taken and quite dramatically quit his job.
I don’t want to rehash that here.
I ask you; why do so many of us feel that customer service staff are our personal pinata’s to beat and smash at will?
Here are two incidents I have witnessed just in the past few weeks.
1) A suite in my office complex houses a customer service desk for a government department. Now we can make all government service jokes we want, but I watched flabbergasted as a woman chewed the head off of a service staffer because she thought the signage on the building was not big enough!!
She then called a supervisor, yelled, screamed and went into some more histrionics and stated she was going to escalate this ‘incident’ right to her member of parliament.
Because she perceived that the signage on the building was not big enough? Yell and scream at staff? I believe that any reasonable individual (assuming there are any of us left) would agree that the staffer at the front desk has truly negligible input on the building signage. I can just imagine; “Hi this is Elliot in customer service – can we re brand the Goodyear blimp and hang it over the building please??”
That is just being an ignorant asinine individual – period.
2) I was behind an individual at a retailer – that individual ripped apart the cashier because some product was out of stock.
Man – that must be some critically important part of your life if you feel screaming and yelling at the 16 year old part time student at the cash register is required.
I am truly certain that young woman at the cash has complete input and visibility into that retailers supply chain and stocking processes.
(forgive the sarcasm)
As a historical note, in the mid ’90’s I worked customer support under contract to a large software company and experience some of that bull crap myself.
Yes – we can all understand that we dislike some below par service we have experienced – I am no different.
When it happens – make your opinion known – make it known logically and reasonably.
But leave the bloody vitriol, ignorance and boorish behaviour at home. I know I sure as hell don’t want to listen to you – and I bet that staffer does not either.