Benefits of ITIL – Executive Briefing
September 1, 2010
The PDF contains a succinct, and brief overview of the benefits of improving IT Service Management, with some easy to understand demonstrations of visual signs of poor ITSM.
If you are an executive wondering what the fuss is about with ITIL and ITSM, this document is a great summary.
Note, if you have been following this blog for a while, you will note some terminology changes compared to what I have written. This is simply because my experience has been with Version 2 of the ITIL framework, and this document summarizes ITIL utilizing the newer process terminology contained within Version 3 of the framework.
If you are looking into ITIL, I highly recommend checking out ServiceSphere at the above link, on twitter too!