Remember training wheels on a bicycle?
There was a time when your organizational IT was like that. Your Information Technology function was attached to, but not truly a part of your business.
As the CEO / CFO / or COO in the small to medium enterprise it pays to understand how technology is woven through the sales, marketing, and operations of your organization.
People, Process, then Technology
With 15 years in the technology field, experience has shown me that without the people, without the processes, and without looking at your organization through the lens of your customer, strategic application of technology is nearly impossible.
This people, process, then technology focus is a concept that I have attempted to impart when I have had the opportunity to provide pre- and post sales consulting, as well as tactical technology consulting.
I am an IT Infrastructure Library (ITIL) Certified Foundation Practitioner, and also have experience implementing and managing ISO 9000 process management frameworks.
So, Who Is This For?
I know that blogs in the tech space are a dime a dozen, but my goal is to share my technology experience with non technology managers in the Small Business / Mid size Business space. To open the covers of the black box that is business technology. To remove some of the jargon and technobabble that can surround IT.
Secondly, some technology workers may see how to think a little more strategically in the application of technology in their organizations to reduce costs, and improve service levels. As basic IT becomes more a commodity, understanding the business and financial controls that make your business successful will become more important than plugging in wires or servers.
Please stay in touch, if there are questions or comments, I can also be reached at elliot [at] elliotross.ca
All content related here is not a reflection of past or present employers – mistakes are mine, and mine alone!
Portrait: Blake Photography