It is that easy.

A simple, quick little statement; I  can whip that up for Friday

We can talk of improving process, or getting a handle on where your IT dollars are disappearing to.

We can talk of the communication required, as well as the inherent complexity of IT.

But no matter how much we talk about it, if there is a discussion about an issue and a technology staffer states he or she can whip something up to solve that brief issue.

Then it is done. Chaos has started.

You see, here is what that little statement means.

It means that your work to date on improving your IT just took its first step out the window.

Bandages, scotch tape and baling wire with a dose of some piece of software or hardware that you don’t even know exists is going to be running some key piece of your business.

It will not be documented or backed up. Probably hiding under some techies desk. If that tech staffer leaves tomorrow, know one else will even know it exists.

The SMB TakeawayIs Baling Wire holding your IT together?

As a general manager in the SME space, if you hear a phrase like that.

Be very afraid, be very afraid.

If you hear that phrase, it is time to stop and re-evaluate what you were discussing.

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Photo Credit puregin via flickr


As a senior executive in a Small to Medium enterprise, you meet regularly with your IT leadership or suppliers right?

In those meetings, you discuss your IT infrastructure failures and up time statistics too?


If you don’t, you have zero method of truly looking at the health of your IT infrastructure. I am not saying that this is to try and beat your IT team over the head if something has failed. In fact it could be pointing out an area where a minor investment in a new device could be saving costs through reduced loss of productivity.

The SMB Takeaway

There is the old (over used) adage that what is not measured, is not managed. And if your IT staff is not monitoring, measuring and reporting on operational successes and failures, what you don’t know can hurt you.

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