Are You Asking Questions?

A nice article titled; The electronic health record meets the iPad from IT World Canada.

The articles demonstrates how Mr. Dale Potter, chief information officer at the Ottawa Hospital improved IT services at the hospital exponentially.

There is one key quotation that I want to point out regarding Mr. Potter’s work;

….. asked physicians how much of the information they needed in their work was available …

Look at the very first word in that quotation.

Asked

Asking questions.

How often does your IT Leadership actually do that? Or do they try to be prescriptive without asking those questions first?

The SMB Takeaway

Ask questions and then truly listen. Only then can you begin thinking of solutions or alternatives. It won’t always be easy.

Photo Credit Leo Reynolds via flickr